Strategic Adviser to Australian Government on eInvoicing which is part of Australia’s Digital Business Plan. She has been a board member on Government boards and is currently serving on the boards of Energy Queensland and Multicap. Prior to taking up the advisory role with eInvoicing, Karen has been involved in the initiative for a number of years representing the software industry. Her previous global experiences in multinational corporations as Chief Information Officer and Chief Productivity Officer has been highly relevant to an economy-wide change management effort in encouraging small and large businesses to adopt eInvoicing.

National Credit Manager, Australia Post Carole McTavish has worked in Credit Management for over 30 years across a variety of industries both in Australia and the UK. She’s currently the National Credit Manager for Australia Post where she leads a team of 50 who manage approx. 100,000 customers and credit sales of $6b. Before joining Australia Post in 2018, Carole held Credit Management roles at Toll, Orica, Elders, Pacific Brands, Sara Lee and Spotless Catering. Carole is passionate about the legal aspects of credit management and loves helping others understand it. She holds a Diploma of Credit Management from Swinburne and a Bachelor of Business (Law) from Monash. Carole has been an active member of the AICM since 1996, a CCE since 2001 and was honoured to be made a fellow in 2023.

Head of Finance Shared Services at Australia Post

Director eInvoicing at Australian Taxation Office Proudly leading the government’s eInvoicing initiative, resulting in several billion dollars of productivity benefits each year to the Australian economy. We are closely working with the DSP community, Tax Agents, Bookkeepers and other trusted advisors to support the enablement of the business and government sectors. Experienced Program Lead with a demonstrated history of working in the government administration working with the Superannuation and Business industries. Strong consulting professional skilled in Program/Project management, Analytical Skills, Risk Management, Government, Business Process Improvement, and Stakeholder Management.

Senior ERP Consultant & eInvoicing Adoption Manager at KPMG Australia. Experience in driving process and system improvements within the Finance sector. With a strong background in optimising ERP solutions, Isabel excels in enhancing financial operations and streamlining system functionalities to meet business needs. In addition to her ERP expertise, Isabel leads the ongoing adoption of eInvoicing at KPMG. She acts as a central point of contact for stakeholders, ensuring smooth implementation and integration of eInvoicing across the firm. Isabel's work is pivotal in navigating the complexities of eInvoicing systems and processes.