AICM 2024 National Conference

Program

Wednesday, October 16, 2024

	Track 1
9:00 AM - 12:00 PM	Leadership forum - Change as the new normal – an evolutionary approach to leading progress
12:00 PM - 1:00 PM	CCE Lunch - sponsored by NCS Group (by invitation only) Dress: Business attire Speaker: Dr. Paulina Fishman
12:00 PM - 1:00 PM	CCE Lunch Presentation
12:30 PM - 1:30 PM	Day 1 Registration and Lunch
1:30 PM - 2:00 PM	Plenary 1 - Welcome to country by local representative. President’s address and welcome by Conference Premium Sponsor Equifax.
2:00 PM - 2:15 PM	2024 Credit Team of the Year winner announcement
2:15 PM - 3:00 PM	Keynote presentation 1 - State of the Nation
3:00 PM - 3:30 PM	Day 1 Afternoon tea
3:30 PM - 4:15 PM	Keynote presentation 2 - TBA
4:15 PM - 5:00 PM	Keynote presentation 3 - Navigating Uncertainty: Macroeconomic Trends and Their Impact on Credit Risk
5:00 PM - 6:00 PM	Welcome Reception - sponsored by Opypro Dress: Business attire

	Track 1
9:00 AM - 12:00 PM	Leadership forum - Change as the new normal – an evolutionary approach to leading progress
12:00 PM - 1:00 PM	CCE Lunch - sponsored by NCS Group (by invitation only) Dress: Business attire Speaker: Dr. Paulina Fishman
12:00 PM - 1:00 PM	CCE Lunch Presentation
12:30 PM - 1:30 PM	Day 1 Registration and Lunch
1:30 PM - 2:00 PM	Plenary 1 - Welcome to country by local representative. President’s address and welcome by Conference Premium Sponsor Equifax.
2:00 PM - 2:15 PM	2024 Credit Team of the Year winner announcement
2:15 PM - 3:00 PM	Keynote presentation 1 - State of the Nation
3:00 PM - 3:30 PM	Day 1 Afternoon tea
3:30 PM - 4:15 PM	Keynote presentation 2 - TBA
4:15 PM - 5:00 PM	Keynote presentation 3 - Navigating Uncertainty: Macroeconomic Trends and Their Impact on Credit Risk
5:00 PM - 6:00 PM	Welcome Reception - sponsored by Opypro Dress: Business attire

	Track 1
9:00 AM - 12:00 PM	Leadership forum - Change as the new normal – an evolutionary approach to leading progress
12:00 PM - 1:00 PM	CCE Lunch - sponsored by NCS Group (by invitation only) Dress: Business attire Speaker: Dr. Paulina Fishman
12:00 PM - 1:00 PM	CCE Lunch Presentation
12:30 PM - 1:30 PM	Day 1 Registration and Lunch
1:30 PM - 2:00 PM	Plenary 1 - Welcome to country by local representative. President’s address and welcome by Conference Premium Sponsor Equifax.
2:00 PM - 2:15 PM	2024 Credit Team of the Year winner announcement
2:15 PM - 3:00 PM	Keynote presentation 1 - State of the Nation
3:00 PM - 3:30 PM	Day 1 Afternoon tea
3:30 PM - 4:15 PM	Keynote presentation 2 - TBA
4:15 PM - 5:00 PM	Keynote presentation 3 - Navigating Uncertainty: Macroeconomic Trends and Their Impact on Credit Risk
5:00 PM - 6:00 PM	Welcome Reception - sponsored by Opypro Dress: Business attire

Thursday, October 17, 2024

	Track 1	Track 2	Track 3
8:45 AM - 9:30 AM	Keynote presentation 4 - Topic TBC
9:30 AM - 10:15 AM	Keynote presentation 5 - Navigating Cyber Threats: Practical Advice from Law Enforcement"
10:15 AM - 11:00 AM	Keynote presentation 6 - Innovations and Trends Shaping Credit Risk Management
11:00 AM - 11:30 AM	Day 2 Morning Tea
11:30 AM - 12:15 PM	Concurrent Session 1.1 -Practical Solutions for Combating Fraud and Streamlining Identity Verification	Concurrent Session 1.2 - Creditor Activism in Insolvency: Navigating the Complexities of the Current Climate	Concurrent Session 1.3 - Evolving the Credit function for sustained growth - Global Trends, Strategic Shifts and Digitisation
12:15 PM - 1:00 PM	Concurrent Session 2.1 - Transforming Support: Evolving Practices for Customers Facing Hardship	Concurrent Session 2.2 - Smart Onboarding: Enhancing Customer Experience While Mitigating Risk	Concurrent Session 2.3 - Evolving for tomorrow: Crafting the Future Credit Team
1:00 PM - 2:00 PM	Day 2 Lunch
2:00 PM - 2:45 PM	Concurrent 3.1 - Navigating Legal Challenges in Credit Risk Management	Concurrent 3.2 - Strategies to maximise recoveries	Concurrent Session 3.3 - Humanising Collections: Balancing Empathy and Assertiveness for Better Outcomes
2:45 PM - 3:15 PM	Day 2 Afternoon Tea
3:15 PM - 4:00 PM	Split Session 1.1 - Building the Future of Invoicing: Peppol Implementation Strategies	Split Session 1.2 - The state of play of credit reporting: What Credit Professionals Need to Know
4:00 PM - 4:45 PM	Split Session 2.1 - Consistent Cash Flow: Analysing Global Market Insights and the Case for AR Automation	Split Session 2.2 - The regulatory response to structural shifts in Australia’s credit system
4:45 PM - 5:00 PM	Annual General Meeting
7:00 PM - 11:00 PM	President's Dinner - sponsored by Blackline Dress: Black-tie elegance

	Track 1	Track 2
8:45 AM - 9:30 AM	Keynote presentation 4 - Topic TBC
9:30 AM - 10:15 AM	Keynote presentation 5 - Navigating Cyber Threats: Practical Advice from Law Enforcement"
10:15 AM - 11:00 AM	Keynote presentation 6 - Innovations and Trends Shaping Credit Risk Management
11:00 AM - 11:30 AM	Day 2 Morning Tea
11:30 AM - 12:15 PM	Concurrent Session 1.1 -Practical Solutions for Combating Fraud and Streamlining Identity Verification	Concurrent Session 1.2 - Creditor Activism in Insolvency: Navigating the Complexities of the Current Climate
12:15 PM - 1:00 PM	Concurrent Session 2.1 - Transforming Support: Evolving Practices for Customers Facing Hardship	Concurrent Session 2.2 - Smart Onboarding: Enhancing Customer Experience While Mitigating Risk
1:00 PM - 2:00 PM	Day 2 Lunch
2:00 PM - 2:45 PM	Concurrent 3.1 - Navigating Legal Challenges in Credit Risk Management	Concurrent 3.2 - Strategies to maximise recoveries
2:45 PM - 3:15 PM	Day 2 Afternoon Tea
3:15 PM - 4:00 PM	Split Session 1.1 - Building the Future of Invoicing: Peppol Implementation Strategies	Split Session 1.2 - The state of play of credit reporting: What Credit Professionals Need to Know
4:00 PM - 4:45 PM	Split Session 2.1 - Consistent Cash Flow: Analysing Global Market Insights and the Case for AR Automation	Split Session 2.2 - The regulatory response to structural shifts in Australia’s credit system
4:45 PM - 5:00 PM	Annual General Meeting
7:00 PM - 11:00 PM	President's Dinner - sponsored by Blackline Dress: Black-tie elegance

	Track 3
8:45 AM - 9:30 AM	Keynote presentation 4 - Topic TBC
9:30 AM - 10:15 AM	Keynote presentation 5 - Navigating Cyber Threats: Practical Advice from Law Enforcement"
10:15 AM - 11:00 AM	Keynote presentation 6 - Innovations and Trends Shaping Credit Risk Management
11:00 AM - 11:30 AM	Day 2 Morning Tea
11:30 AM - 12:15 PM	Concurrent Session 1.3 - Evolving the Credit function for sustained growth - Global Trends, Strategic Shifts and Digitisation
12:15 PM - 1:00 PM	Concurrent Session 2.3 - Evolving for tomorrow: Crafting the Future Credit Team
1:00 PM - 2:00 PM	Day 2 Lunch
2:00 PM - 2:45 PM	Concurrent Session 3.3 - Humanising Collections: Balancing Empathy and Assertiveness for Better Outcomes
2:45 PM - 3:15 PM	Day 2 Afternoon Tea
3:15 PM - 4:00 PM
4:00 PM - 4:45 PM
4:45 PM - 5:00 PM	Annual General Meeting
7:00 PM - 11:00 PM	President's Dinner - sponsored by Blackline Dress: Black-tie elegance

	Track 1
8:45 AM - 9:30 AM	Keynote presentation 4 - Topic TBC
9:30 AM - 10:15 AM	Keynote presentation 5 - Navigating Cyber Threats: Practical Advice from Law Enforcement"
10:15 AM - 11:00 AM	Keynote presentation 6 - Innovations and Trends Shaping Credit Risk Management
11:00 AM - 11:30 AM	Day 2 Morning Tea
11:30 AM - 12:15 PM	Concurrent Session 1.1 -Practical Solutions for Combating Fraud and Streamlining Identity Verification
12:15 PM - 1:00 PM	Concurrent Session 2.1 - Transforming Support: Evolving Practices for Customers Facing Hardship
1:00 PM - 2:00 PM	Day 2 Lunch
2:00 PM - 2:45 PM	Concurrent 3.1 - Navigating Legal Challenges in Credit Risk Management
2:45 PM - 3:15 PM	Day 2 Afternoon Tea
3:15 PM - 4:00 PM	Split Session 1.1 - Building the Future of Invoicing: Peppol Implementation Strategies
4:00 PM - 4:45 PM	Split Session 2.1 - Consistent Cash Flow: Analysing Global Market Insights and the Case for AR Automation
4:45 PM - 5:00 PM	Annual General Meeting
7:00 PM - 11:00 PM	President's Dinner - sponsored by Blackline Dress: Black-tie elegance

	Track 2
8:45 AM - 9:30 AM	Keynote presentation 4 - Topic TBC
9:30 AM - 10:15 AM	Keynote presentation 5 - Navigating Cyber Threats: Practical Advice from Law Enforcement"
10:15 AM - 11:00 AM	Keynote presentation 6 - Innovations and Trends Shaping Credit Risk Management
11:00 AM - 11:30 AM	Day 2 Morning Tea
11:30 AM - 12:15 PM	Concurrent Session 1.2 - Creditor Activism in Insolvency: Navigating the Complexities of the Current Climate
12:15 PM - 1:00 PM	Concurrent Session 2.2 - Smart Onboarding: Enhancing Customer Experience While Mitigating Risk
1:00 PM - 2:00 PM	Day 2 Lunch
2:00 PM - 2:45 PM	Concurrent 3.2 - Strategies to maximise recoveries
2:45 PM - 3:15 PM	Day 2 Afternoon Tea
3:15 PM - 4:00 PM	Split Session 1.2 - The state of play of credit reporting: What Credit Professionals Need to Know
4:00 PM - 4:45 PM	Split Session 2.2 - The regulatory response to structural shifts in Australia’s credit system
4:45 PM - 5:00 PM	Annual General Meeting
7:00 PM - 11:00 PM	President's Dinner - sponsored by Blackline Dress: Black-tie elegance

	Track 3
8:45 AM - 9:30 AM	Keynote presentation 4 - Topic TBC
9:30 AM - 10:15 AM	Keynote presentation 5 - Navigating Cyber Threats: Practical Advice from Law Enforcement"
10:15 AM - 11:00 AM	Keynote presentation 6 - Innovations and Trends Shaping Credit Risk Management
11:00 AM - 11:30 AM	Day 2 Morning Tea
11:30 AM - 12:15 PM	Concurrent Session 1.3 - Evolving the Credit function for sustained growth - Global Trends, Strategic Shifts and Digitisation
12:15 PM - 1:00 PM	Concurrent Session 2.3 - Evolving for tomorrow: Crafting the Future Credit Team
1:00 PM - 2:00 PM	Day 2 Lunch
2:00 PM - 2:45 PM	Concurrent Session 3.3 - Humanising Collections: Balancing Empathy and Assertiveness for Better Outcomes
2:45 PM - 3:15 PM	Day 2 Afternoon Tea
3:15 PM - 4:00 PM
4:00 PM - 4:45 PM
4:45 PM - 5:00 PM	Annual General Meeting
7:00 PM - 11:00 PM	President's Dinner - sponsored by Blackline Dress: Black-tie elegance

Friday, October 18, 2024

	Track 1	Track 2
9:00 AM - 9:45 AM	Split Session 3.1 - BNPL and Beyond: Understanding developments and shifts in credit and finance	Split Session 3.2 - Challenge Accepted: Rapid Solution Demonstrations for Credit Providers
9:45 AM - 10:30 AM	Split Session 4.1 - ATO's evolving collection strategies	Split Session 4.2 - Efficiency Unleashed: Rapid Solution Demonstrations for Credit Providers
10:30 AM - 11:15 AM	Day 3 Morning Tea
11:15 AM - 12:00 PM	Keynote 7 - Small business in focus
12:00 PM - 1:00 PM	Day 3 Lunch
1:00 PM - 1:45 PM	Keynote 8 - Changing the way we help people
1:45 PM - 2:30 PM	Keynote 9 - Kickstart your evolution
2:30 PM - 3:00 PM	Conference close & prize draws Recap on all the key insights of the conference and be there to win prizes from the exhibitors

	Track 1	Track 2
9:00 AM - 9:45 AM	Split Session 3.1 - BNPL and Beyond: Understanding developments and shifts in credit and finance	Split Session 3.2 - Challenge Accepted: Rapid Solution Demonstrations for Credit Providers
9:45 AM - 10:30 AM	Split Session 4.1 - ATO's evolving collection strategies	Split Session 4.2 - Efficiency Unleashed: Rapid Solution Demonstrations for Credit Providers
10:30 AM - 11:15 AM	Day 3 Morning Tea
11:15 AM - 12:00 PM	Keynote 7 - Small business in focus
12:00 PM - 1:00 PM	Day 3 Lunch
1:00 PM - 1:45 PM	Keynote 8 - Changing the way we help people
1:45 PM - 2:30 PM	Keynote 9 - Kickstart your evolution
2:30 PM - 3:00 PM	Conference close & prize draws Recap on all the key insights of the conference and be there to win prizes from the exhibitors

	Track 1
9:00 AM - 9:45 AM	Split Session 3.1 - BNPL and Beyond: Understanding developments and shifts in credit and finance
9:45 AM - 10:30 AM	Split Session 4.1 - ATO's evolving collection strategies
10:30 AM - 11:15 AM	Day 3 Morning Tea
11:15 AM - 12:00 PM	Keynote 7 - Small business in focus
12:00 PM - 1:00 PM	Day 3 Lunch
1:00 PM - 1:45 PM	Keynote 8 - Changing the way we help people
1:45 PM - 2:30 PM	Keynote 9 - Kickstart your evolution
2:30 PM - 3:00 PM	Conference close & prize draws Recap on all the key insights of the conference and be there to win prizes from the exhibitors

	Track 2
9:00 AM - 9:45 AM	Split Session 3.2 - Challenge Accepted: Rapid Solution Demonstrations for Credit Providers
9:45 AM - 10:30 AM	Split Session 4.2 - Efficiency Unleashed: Rapid Solution Demonstrations for Credit Providers
10:30 AM - 11:15 AM	Day 3 Morning Tea
11:15 AM - 12:00 PM	Keynote 7 - Small business in focus
12:00 PM - 1:00 PM	Day 3 Lunch
1:00 PM - 1:45 PM	Keynote 8 - Changing the way we help people
1:45 PM - 2:30 PM	Keynote 9 - Kickstart your evolution
2:30 PM - 3:00 PM	Conference close & prize draws Recap on all the key insights of the conference and be there to win prizes from the exhibitors

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